Returns Policy

Order Processing

Orders containing personalised goods such as embroidery or print are processed within 7-14 working days excluding public holidays. In this time any personalised garments in your order will be processed through our warehouses, embroidery and quality control services.

Orders containing no embroidered items will be processed within 1-2 working days.



Delivery

All orders once processed will be dispatched by next working day by courier. You can expect your order to arrive between 7.30am - 10.30am the following working day, excluding public holidays.

Please note that processing will commence from the time of your order. For orders placed after 12pm (noon) we cannot guarantee next day delivery immediately after the processing period. Your order may be dispatched the following day on next day delivery.



Payment

We currently accept the following credit/debit cards online:

  • Visa
  • MasterCard
  • Delta Card
  • Solo
  • Maestro

We reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours.

We have chosen SagePay as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about SagePay please visit their web site at www.SagePay.com

Communication between you, us and SagePay, is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the SagePay server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping with us as safe as possible.

All Credit Card transactions are completed in real-time. After you have confirmed your purchase, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorisation is given before we complete the order.

You are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43)



Returns Policy

Change or Cancelling an Order

In most cases it is not possible to make changes to your order once it has been placed and undergone personalisation.

To change details of your delivery address, remove items from your order or cancel it completely, please contact our customer services team for advice email: contactus@sondicoprofessional.com. Our team is available 9am-5pm Monday-Friday.

Certain organisations may have specific arrangements limiting the amendment of order details such as the address and recipient name for orders placed via their Sondico Professional supported store. This is often to prevent fraudulent orders for stores with restricted public access. In such instances our customer care team will inform you of such an arrangement and advise you to contact the appropriate organisation to amend your details.

If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products

There are some products which we cannot cancel, refund or exchange, including perishable and made-to-order items; see below for more details:

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services
  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address
  • You can cancel by email: contactus@sondicoprofessional.com
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

Tracking your Order

To check your order status, just sign in to your account at the top of the page, followed by View My Orders and select the order you wish to view.

Picking, Packing, Embroidery, and Ready for picking; means your order is currently being processed and could at any point between the warehouse, embroidery facility receiving and dispatching your goods. Please allow 7-14 days for goods to be processed and personalised before dispatch.

Cancelled; means your order has been cancelled either by you or us

Dispatched; means your order has left our warehouse. You'll receive an email confirming despatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse. In the case of products such as furniture where there is a long lead time, "Despatched" means that you've been charged for your order, and you'll be notified of delivery separately

If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location or issued early due to a low personalisation requirement.

However, if your order is obviously incomplete, not delivered, over-delivered or damaged, please contactus@sondicoprofessional.com 9am-5pm Monday-Friday within 1-3 working days after the day of receipt. Claims made outside of this period may not be covered and their validity will be subject to the discretion of Sondico Professional ltd.

Your Purchase History

To view your order history simply sign in your Account at the top of the page and View My Orders. You past orders will be displayed if you signed in to your account before checking out.

Returns Procedure

You can return or exchange an item for a refund within 28 days of receiving your original order. We do not offer a refund on postage for unwanted items.

If you are looking to return a faulty or incorrect item please get I touch via contactus@sondicoprofessional.com 9am-5pm Monday-Friday.

If you simply want to return an unwanted item please see our returns procedure below. Please note that we cannot accept non-faulty returns for personalised items such as those containing embroidery or print detail. When returning goods received as part of an offer, please return any additional products received associated with the offer. We also ask that unwanted items are returned unworn and with original packaging not damaged.

To arrange a return of goods you must inform us of your decision to return items by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. Please inform us by email contactus@sondicoprofessional.com

When exchanging your item you may swap it for the same product of a different size or colour to the same value of your original purchase. Your replacement will be sent to your accounts default delivery address. Please ensure your address details are up to date before processing a return. To do this please view your account followed by manage my delivery addresses at the top of the shop page. If the item you require is out of stock without a suitable alternative, then a refund will be issued instead.

If you would like to exchange for a completely different product you will need to contact us and return your unwanted item and place a new order for the item desired. Will we process a refund for your original goods once the unwanted item is received.

If you want a refund for your goods, but are unable to return them to us for any reason, then a refund for those goods will be at our discretion.

Please note all returned items will be inspected on return. All goods will be your responsibility until we have received them. This includes any losses and damages during transit. We advise that you ensure goods are suitably packaged to avoid wear and damaged during transit. We also recommend you obtain proof of postage.

Our returns address is:

    Unit 1 Canon Road Canon Road Industrial Park Old Wolverton Milton Keynes Bucks MK12 5TL

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this situation our customer service will contact you to inform you of this. Any postage charges we incur will be passed on to you.

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Sizing Guide

Please be sure you’ve selected the correct sizing for your order items before you place your order.


Chest Sizecminch
12 Months
42-48cm18-20"
1 - 2 Years
48-54cm20-22"
3 - 4 Years
54-60cm22-24"
Youth XS
(fits avg 5-6 year old)
60-66cm24-26"
Youth Small
(fits avg 7-8 year old)
66-71cm26-28"
Youth Medium
(fits avg 9-10 year old)
71-76cm28-30"
Youth Large
(fits avg 11-12 year old)
76-81cm30-32"
Youth XL
(fits avg 13 year old)
86-91cm34-36"
Small
91-96cm36-38"
Medium
96-102cm38-40"
Large
107-112cm42-44"
XL
117-122cm46-48"
XXL
127-132cm50-52"
XXXL
137-142cm54-56"
XXXXL
147-152cm58-60"
Waist Circumferencecminch
12 Months
41cm16"
1 - 2 Years
46cm18"
3 - 4 Years
51cm20"
Youth XS
(fits avg 5-6 year old)
56cm22"
Youth Small
(fits avg 7-8 year old)
61cm24"
Youth Medium
(fits avg 9-10 year old)
66cm26"
Youth Large
(fits avg 11-12 year old)
71cm28"
Youth XL
(fits avg 13 year old)
76cm30"
Small
78.5cm31"
Medium
81cm32"
Large
86cm34"
XL
91cm36"
XXL
96cm38"
GroupShoe Size
Junior11 - 2
Youth
3 - 6
Adult
7 - 11
Chest SizeLeg Length
cminchcminch
Youth Small
(fits avg 7-8 year old)
66-71cm26-28"61cm24"
Youth Medium
(fits avg 9-10 year old)
71-76cm28-30"66cm26"
Youth Large
(fits avg 11-12 year old)
76-81cm30-32"71cm28"
Youth XL
(fits avg 13 year olds)
86-91cm34-36"76cm30"
Small/Medium
96-102cm38-40"81cm32"
Large/X Large
117-122cm46-48"91cm36"
XX Large
127-132cm50-52"96cm38"
SizeJacketPoloSweatshirt
(inches)(inches)(inches)
S36-38"35-37"34-36"
M39-41"38-40"38-40"
L42-44"41-43"42-44"
XL45-48"44-46"46-48"
XXL49-52"47-49"50-52"
XXXL53-56"
XXXXL57-60"
Product SizeEuro SizeKids AgeWaist (inches)Chest (inches)
XXL11 4450/52
XL10 4248/50
9 4046/48
L8 3844/46
7 3642/44
M6 3440/42
5 3238/40
S4 3036/38
3 2834/36
XSYXL164142632/34
YL152122530/32
XXSYM140102428/30
YL12882326/28
XXXSYXS11662224/26
UK Shoe SizeEuro Shoe Size
10.5-1246-48
8.5-1043-45
6.5-840-42
4.5-637-39
2.5-434-36
13k-231-33